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Implementation of Automatic Customer-To-Employee Communication Control and Recording Systems

2.6 Implementation of Automatic Customer-To-Employee Communication Control and Recording Systems

Communication control and recording system based on Omega SB-1 multichannel computer recording systems made in Belarus are widely used in emergency and rescue services, Police, military and special forces, medical and other agencies. Real experience has proven reasonability of system implementation in all cases.

The system ensures:

  • impartial solution to disagreements
  • improved employee’s discipline
  • enhanced employee’s etiquette
  • better percentage of criminal cases solved
  • improved public service rate and level

Employee-to-customer communication is recorded through microphones and, if required, office telephones and saved on a PC. Records may be played back on manager’s PC by LAN. Records are made with special bidirectional microphones (directed at the employee and a customer) to avoid unwanted noise and ensure required record legibility. Software interface divides record databases by work station and store them in time order stating date, time, duration, caller’s phone number (when recorded from the phone) and a field for manual remark to the record.

Advantages of Omega SB-1 system:

  • Advanced technology and compliance with functional requirements relevant to the set task in full
  • The system is proven by numerous applications in operation control duty desks of rescue services, police, special and armed forces of Belarus and is capable of exporting vast system data
  • We have accrued great experience and capabilities of hardware maintenance and operational support within the entire Belarus. Our company is duly certified by ISO.

The system includes a PC, software, Omega SB-1 unit / module (configured for 2 to 56 channels), microphones.